SHIPPING
Important Canada Post Strike Update
Due to the ongoing Canada Post strike, we are temporarily shipping via alternate carriers. For more information about the strike, click here: (Canada Post Updates).
Shipping Method Adjustments (Effective December 6th)
As a result of the Canada Post strike and the possibility of couriers refusing ground shipments due to increased order volumes, orders placed from December 6th onward may require a change in shipping methods. If this occurs, we will need to ship all orders via Purolator Express, which may increase shipping costs.
In this case, we will contact you directly to:
- Offer an option to pay the additional shipping fee through an additional invoice, or
- Explore other options for your order that might work for you.
Thank you for your understanding during this time and for supporting small business.
Huy chexw a (Thank you).
CANADA
Orders $135 or over: FREE Shipping*
*Note: Shop Indigenous collection is excluded from Free Shipping.
$0 to $134.99: $14 FLAT RATE Shipping (All of our orders ship expedited at no extra cost to customers. The $14 flat rate is a standard shipping rate, but your order ships expedited.)
Please note: We do not package and ship orders on weekends, holidays, or outside of regular business hours (M-F, 9-5)
Pickup: If you'd like to pick up in Squamish BC, you may use the code: SQUAMISHPICKUP at checkout We are located at 37756 3rd Ave in Squamish BC. Pickup is offered M-F 9:30-4:30pm. Please pickup once you receive a fulfillment email.
*Please note, if the SQUAMISHPICKUP code is used for an order that requires shipping, you will be invoiced a flat rate of $14 plus GST
USA
Orders $225 or over FREE Shipping*
Note: Due to their heavier weight, all Mini Tipi shawls and mittens are excluded from our Free Shipping thresholds.
$0 to $224.99 Expedited Shipping - $20
Note we do not cover international customs fees, duties, or taxes
Shipping policy: We are not responsible for lost or stolen mail. We package and ship every parcel with extreme care and provide the tracking number with your shipping confirmation.
If an order is returned due to a customer error on the shipping address, the customer will be charged shipping costs to resend.
Please note: Some US orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs. Thank you so much for your understanding and support.
Contact us if you have any questions!
Returns
Due to the nature of our products, purchases are non-refundable. Extreme care is put into packaging products for shipping. However, if shipped products arrive damaged, please email using the contact form within ten (10) days of receiving the package with photos of the damage and a replacement will be mailed out at no charge.