SHIPPING
CANADA
Orders $135 or over: FREE Shipping*
*Note: Shop Indigenous collection is excluded from Free Shipping.
Orders ship via Canada Post or UPS. We pack orders in the order they are received.
$0 to $134.99: $14 FLAT RATE Shipping (All of our orders ship expedited at no extra cost to customers. The $14 flat rate is a standard shipping rate, but your order ships expedited.)
If you select Express Shipping at checkout, we ship it via Priority shipping with Canada Post. The Express Shipping option means your order's transit time is shorter; however, fulfillment will still happen in the order that orders are received. Please reach out to info@skwalwen.com if there is a specific date you need to receive an Express order.
Please note: We do not package and ship orders on weekends, holidays, or outside of regular business hours (M-F, 9-5)
Pickup: If you'd like to pick up in Squamish BC, you may use the code: SQUAMISHPICKUP at checkout We are located at 37756 3rd Ave in Squamish BC. Pickup is offered M-F 9:30-4:30pm. Please pickup once you receive a fulfillment email.
*Please note, if the SQUAMISHPICKUP code is used for an order that requires shipping, you will be invoiced a flat rate of $14 plus GST
USA
Orders $135 or over FREE Shipping*
Note: Shop Indigenous collection is excluded from Free Shipping.
Orders ship via UPS
$0 to $134.99 Expedited Shipping - $20
Note we do not cover international customs fees, duties, or taxes
Shipping policy: We are not responsible for lost or stolen mail. We package and ship every parcel with extreme care and provide the tracking number with your shipping confirmation.
If an order is returned due to a customer error on the shipping address, the customer will be charged shipping costs to resend.
Please note: Some US orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs. Thank you so much for your understanding and support.
Contact us if you have any questions!
RETURNS
Due to the nature of our products, all purchases are non-refundable. Extreme care is put into packaging products for shipping. However, if shipped products arrive damaged, please email using the contact form within ten (10) days of receiving the package with photos of the damage and a replacement will be mailed out at no charge.