Shipping & Returns

SHIPPING

CANADA - Orders $120 or over: FREE Shipping

Orders ship via Canada Post or courier. We pack orders in the order they are received.

$0 to $119.99: $12 FLAT RATE Shipping (All of our orders ship expedited at no extra cost to customers. The $12 flat rate is a standard shipping rate, but your order ships expedited.)

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As of Sept. 26th, we are shipping with UPS due to the Canada Post strike. We cannot ship to PO boxes during the CP strike. If you placed an order in the days leading up to the strike (which began Sept. 25th), we will contact you via email if your order has already left our facility / is being held within the Canada Post system.

We truly appreciate your patience and understanding.

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Pickup: If you'd like to pick up in Squamish BC, you may use the code: SQUAMISHPICKUP at checkout. We are located at 37756 3rd Ave in Squamish BC. Pickup is offered M-F 9:30-4:30pm. Please pickup once you receive a fulfillment email. If you’d like to arrange a Saturday pickup, please call or email prior to ordering to request it.

*Please note, if the SQUAMISHPICKUP code is used for an order that requires shipping, you will be invoiced a flat rate of $12 plus GST

USA

*ALL ORDERS SHIPPING TO THE US ARE CURRENTLY PAUSED as we navigate new challenges regarding CUSMA/ documentation compliance due to tarriffs. Thank you for your patience.*

Orders $120 or over FREE Shipping

Orders ship via UPS

$0 to $119.99 Expedited Shipping - $12

Note we do not cover international customs fees, duties, or taxes

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Canada is the Country of Origin of our products, and as such they fall under the CUSMA (Canada-United States-Mexico) Agreement, making these products tariff-exempt.

As of August 29th, a Certificate of Origin will be provided to UPS for all US orders showing our goods originate under CUSMA rules.

Shipping Policy:

We are not responsible for lost or stolen mail. We package and ship every parcel with extreme care and provide the tracking number with your shipping confirmation.

If an order is returned due to a customer error on the shipping address, the customer will be charged shipping costs to resend.

Some US orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs. Thank you so much for your understanding and support.

We do not package and ship orders on weekends, holidays, or outside of regular business hours (M-F, 9-5)

RETURNS

Due to the nature of our products, all purchases are non-refundable. Extreme care is put into packaging products for shipping. However, if shipped products arrive damaged, please email using the contact form within ten (10) days of receiving the package with photos of the damage and a replacement will be mailed out at no charge.