Shipping & Returns

Shipping

We offer shipping within Canada and the United States. Within Canada, we offer free regular shipping on orders of $100 or more. All other orders are a flat rate of $12 regular mail or $20 expedited.

Within the US, we offer free regular shipping on orders of $200 or more. All other orders are a flat rate of $25.

Sḵwálwen is not held responsible for paying customs charges. This fee must be paid by the purchaser of our goods. US orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs. Thank you so much for your understanding and support.

Each order is packaged with care and sent via Canada Post right to your mailbox.

Please contact us if you have any questions.

Returns

Due to the nature of our products, purchases are non-refundable. Extreme care is put into packaging products for shipping. However, if shipped products arrive damaged, please email using the contact form within ten (10) days of receiving the package with photos of the damage and a replacement will be mailed out at no charge.