Privacy Policy
Sḵwálwen Botanicals (“Sḵwálwen”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.skwalwen.com, make a purchase, or otherwise interact with us.
While we have always respected our clients, customers, members privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
While we have always respected our clients, customers, members privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
Personal information means information about an identifiable individual, such as name, address, or email.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from our website, we may collect the following types of information:
When you visit or make a purchase from our website, we may collect the following types of information:
Personal Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Order history
- Any information you provide when contacting us
Automatically Collected Information
When you browse our site, we may automatically collect:
When you browse our site, we may automatically collect:
- IP address
- Device type and browser
- Pages viewed
- Time spent on pages
- Referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
We use your information to:
- Process and fulfill orders
- Provide customer service
- Communicate with you about your order
- Send marketing emails (if you opt in)
- Improve our website and customer experience
Prevent fraud and enhance security - Comply with legal obligations
We obtain consent before collecting, using, or disclosing personal information, except where authorized by law. Express consent (e.g., newsletter checkbox) for marketing; implied consent for order fulfillment (notified at checkout). Withdraw anytime via unsubscribe link or email hello@skwalwen.com—may limit services like order updates.
3. Marketing Communications
If you subscribe to our newsletter, we may send you updates, promotions, product launches, and educational content.
You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Sharing Your Information
We may share your information with trusted third parties who help us operate our business, including:
- Ecommerce platform providers (e.g., Shopify)
- Payment processors
- Shipping carriers
- Email marketing platforms
- Analytics providers
These partners are only given access to the information necessary to perform their services and are required to protect your data.We may also disclose your information if required by law.
5. Cookies & Tracking Technologies
We use cookies to:
We use cookies to:
- Improve site functionality
- Analyze website performance
- Personalize your experience
- Support advertising and retargeting efforts
You may disable cookies through your browser settings, though some site features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to:
We retain your personal information only as long as necessary to:
- Fulfill orders
- Maintain records for tax and accounting purposes
- Comply with legal obligations
7. Your Rights (Canadian & International Customers)
If you are a resident of Canada, the United States, or the European Economic Area (EEA), you may have the right to:
If you are a resident of Canada, the United States, or the European Economic Area (EEA), you may have the right to:
- Access the personal information we hold about you
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us at:
8. Data Security
Technical/organizational safeguards protect info: encryption, firewalls, PCI processors (no full cards stored), limited staff access, partner contracts, safe deletion. Reviewed regularly.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
If you have questions about this Privacy Policy or how your information is handled, please contact: